Shipping & Returns
Fast delivery across Pakistan with easy returns
Free Shipping
On orders above PKR 15,000
Easy Returns
7-day return policy
Quick Refunds
Within 5-7 business days
Shipping Information
Delivery Coverage
We deliver nationwide from our Islamabad showroom. Orders within Islamabad are delivered directly; nationwide orders are shipped via trusted courier partners.
Delivery Times
| Location | Standard | Express |
|---|---|---|
| Major Cities | 3-5 business days | 1-2 business days |
| Other Cities | 5-7 business days | 2-3 business days |
| Remote Areas | 7-14 business days | Not available |
Shipping Charges
Free Shipping
Orders above PKR 15,000
Calculated Shipping
Based on weight and location (shown at checkout)
Express Delivery
Additional charges apply (Islamabad)
Order Tracking
Once your order is shipped, you will receive an SMS and email with your tracking number. You can track your order status on our website or through the courier's tracking portal.
Returns Policy
Return Eligibility
Return Conditions:
- Request within 7 days of delivery
- Products in original, unused condition
- Original packaging, tags, and accessories included
- Not custom-made or made-to-order
Non-Returnable Items
- Custom or made-to-order products
- Products without original packaging
- Used or installed products
- Clearance or sale items (final sale)
- Gift cards
How to Initiate a Return
Contact us at hello@lighthouse.pk or call +92 21 3456 7890
Provide your order number and reason for return
Wait for return approval (usually within 24 hours)
Pack the product securely in original packaging
Our courier will pick up from your location
Return Shipping Costs
Refunds
Refund Process
We receive and inspect the returned product
Refund is approved if conditions are met
Refund is processed within 5-7 business days
Amount is credited to original payment method
Refund Methods
- Card payments: Refunded to the same card
- Bank transfer: Refunded to the same bank account
- COD orders: Bank transfer, JazzCash, or Easypaisa
- Store credit: Available upon request with 10% bonus value
Exchanges
Want a different product, color, or finish? We're happy to exchange your order subject to availability. Contact us within 7 days of delivery to arrange an exchange.
Exchange Conditions:
- Product availability
- Original product being in unused, resalable condition
- Price difference (if any) to be paid or refunded
Damaged or Defective Products
Received a damaged or defective product?
Contact us within 24 hours of delivery with photos of the damage.
- ✓Free pickup of damaged product
- ✓Replacement at no extra cost, OR
- ✓Full refund including shipping charges
Need Help?
For questions about shipping, returns, or exchanges, contact our customer support:
Phone
+92 21 3456 7890Working Hours
Mon-Sat, 9AM-7PM PKT